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  • WHAT PAYMENT METHODS DO YOU ACCEPT?
    Visa, Mastercard, Maestro, American Express, PayPal, Apple Pay, Google Pay, Discover, Shop Pay and Afterpay.
  • THERE IS A PRODUCT DEFECT WITH MY ITEM, WHAT DO I DO?
    At Maison AM PARFUM, we take great care in delivering high-quality products. However, we understand that, on rare occasions, a faulty item may go unnoticed. If you believe your product has a manufacturing defect, please report the issue within 14 days of delivery for review. If confirmed as defective, we will gladly provide a replacement free of charge. For assistance, please contact us at amparfum4@gmail.com
  • I NEED TO CANCEL MY ORDER, WHAT DO I DO?
    We can amend your order up to 60 minutes after it has been placed. Once this window has passed, we are unable to make any further amendments or cancel any orders.
  • HOW DO I RETURN MY ORDER?
    Please contact our team on amparfum4@gmail.com before initiating a return. If your return is accepted, we’ll send you instructions on how and where to send your package. Please visit our Returns & Refunds policy page for more information.
  • DO YOU OFFER FREE RETURNS?
    We do not offer free returns - it is your responsibility to pay for the return of your item(s). We recommend you return your item(s) using a tracked service as we are not liable for any items lost in transit.
  • WHAT IS YOUR RETURN AND EXCHANGE POLICY?
    Please visit our Returns & Refunds policy page for more information.HOW DO I RETURN MY ORDER?
  • HOW SOON WILL I GET MY REFUND?
    Upon receipt of your return and confirmation of your refund, your funds will be returned to you within 10 business days.
  • ARE CUSTOMS AND DUTIES INCLUDED IN INTERNATION AL ORDERS?
    Orders travelling internationally may incur Import Duties and Taxes. We recommend contacting your local customs office for more info.
  • HOW LONG WILL SHIPPING TAKE?
    USA USA Ground Standard Shipping (15-30 business days) Free shipping when you spend over 100€ CANADA CA Ground International Standard Shipping (15-30 business days) Free shipping when you spend over 160€ UK Royal Mail 48 Hour Tracked (7-10 business days) Free standard shipping when you spend over 50€ EU DHL Parcel International Standard (3-7 business days) Free standard shipping when you spend over 50€
  • THE ITEM I WANT IS OUT OF STOCK. WHAT DO I DO?
    If an item is out of stock, sign up for notifications to be the first to hear when it's coming back. You can also sign up to our mailing list to be the first to hear about the latest product releases.
  • WHERE DO YOU SHIP TO?
    We currently ship to the following countries: UK England, Scotland, Wales, Northern Ireland, Guernsey, Isle of Man, Jersey Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Faroe Islands, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Poland, Portugal, San Marino, Serbia, Slovakia, Slovenia, Spain, Ukraine, Vatican City USA & Canada All states/territories excluding American Samoa, Guam, Northern Mariana Islands, Puerto Rico and US Virgin Islands. If your location is not listed above or you are unable to purchase a certain product, please contact us on amparfum4@gmail.com and we will do everything we can to ship our products to you.
  • WHERE IS MY ORDER?
    You can track the status of your order in your account. Due to COVID-19, we are following local health mandates and taking additional precautions to help ensure the safety of our customers and employees, including reduced staffing and extra cleaning of our warehouses. This may increase the time it takes to process and ship your order, which is currently between 5 to 7 business days. We appreciate your patience and understanding.
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